Quite a while ago I got a pair of earrings at an auction on Tophatter, dangly drops made from citrine and apatite. A month later I still didn't have them, so I contacted the seller.
I'm a patient person and items have been known to take longer from the USA, but I myself like to know about delays as a seller. Why hasn't the customer left feedback or send a note that the item arrived? Didn't she like it? So I told her I'd wait some longer, but wanted her to know that they just hadn't arrived yet.
More time went by ... no earrings. I remember once sending a parcel to Australia and it arrived after amazing three months when we had already given up on it.
I contacted her again and she was very nice about it and told me she'd ship out a new pair and alas, about ten days later I had something in my mailbox.
Just imagine my surprise when about three weeks later I had a note from customs in my mailbox about a parcel from the USA. I hadn't ordered anything and I didn't really expect any gifts (although that would have been nice ;-)). So I went down there, totally clueless.
When the clerk brought the parcel, he was surprised at my reaction, a heartfelt "What the ....!" Yes, the earrings I had received were the first shipment, and these ones were the second one which had taken four weeks by the way. I wasn't sure what to do, but the clerk told me to just refuse taking the parcel and get them shipped back.
I went home and wrote an e-mail explaining the parcel would be travelling back with the nice wrapping, the sweet note thanking me for my patience and of course the lovely earrings.
I'm a sucker for good customer service.
Welcome Clarice Foster and let's have a look at her shop.
My absolute favorite is this set of earrings and necklace - and what a necklace this is!!
If you like it a little simpler, how about this necklace then? Classic pearls with a twist.
|Pearls, sterling and amethyst necklace|
I love iolite and I love dangles. These earrings have both!
Of course that's not all that Clarice has in her shop, go to Wholehearttrinkets and look for yourself.
Clarice also sells on Tophatter, a still pretty new auction site that people find to be very addictive, so you should look out for her jewelry there as well ;-)